How to Apply a Hey Broadband Promo Code
- Find a working Hey Broadband voucher and copy it exactly as shown.
- Go to the Hey Broadband site and choose the fibre plan that suits your usage.
- Begin the sign-up process and enter your personal details.
- Look for the voucher or promo code field during checkout.
- Paste the code into the box and confirm it.
- Wait for the price to refresh to include the discount, then finalise your order.
Why a code might not apply
A voucher may fail if it’s restricted to specific plans, if it has already reached its usage limit, if it was intended only for new customers, or if the promotion has expired. Codes are also invalid if mistyped or if applied alongside other automatic discounts built into certain packages. When this happens, try a different offer from DiscountMum.co.uk or adjust your chosen plan.
Ways to Save at Hey Broadband
Compare Package Speeds
If your household doesn’t need gigabit performance, opting for a lower-tier full-fibre plan can significantly reduce your monthly cost without sacrificing stability.
Look for Limited-Time Promotions
Hey Broadband runs periodic offers such as discounted introductory months or reduced installation fees. These appear seasonally, so checking regularly can help you catch them.
Referral Incentives
Some promotions allow existing customers to earn rewards when someone signs up through their link. It’s an easy way to lower your costs if you know others interested in switching providers.
Choose Longer Contract Terms
Longer agreements often come with more favourable monthly pricing, making them ideal for households that don’t plan to move in the near future.
Check for Business-Friendly Plans
If you're self-employed or work from home, specialised packages sometimes include features such as priority support or static IPs that offer better value compared with piecing together add-ons.
Use DiscountMum.co.uk Before You Sign Up
Checking DiscountMum.co.uk for Hey Broadband offers before committing can help you combine a suitable package with a valid voucher for the best possible price.
Why Buy From Hey Broadband
Hey Broadband focuses on performance and simplicity: fibre directly to the home, straightforward pricing, and no mid-contract increases. That consistency is particularly appealing for households working and studying online, where stable upload speeds matter as much as download rates.
Their installation teams handle the setup, and the included router means you have everything needed for day-one connectivity. Customer support is UK-based and known for approachable communication rather than scripted responses. Taken together — plus the option to save with promotions featured on DiscountMum.co.uk — Hey Broadband becomes a strong alternative to larger providers that rely on ageing infrastructure.
FAQ
Is Hey Broadband available nationwide?
- The service is constantly expanding. Availability depends on whether your area has access to their full-fibre network, so checking coverage with your postcode is the quickest way to confirm.
Do I need to pay for a router separately?
- A router is generally included with standard installation, so you shouldn’t need to purchase one unless you want additional Wi-Fi coverage or advanced hardware.
Can I upgrade to a faster plan later?
- Yes. You can contact customer support to adjust your package. Moving to higher speeds is usually simple, though the remaining contract period may be affected.
Are upload speeds the same as download speeds?
- With full-fibre connections, Hey Broadband typically offers symmetrical speeds, which is ideal for cloud storage, video calls, gaming and livestreaming.
Does Hey Broadband increase prices during the contract?
- The company promotes fixed-price agreements with no mid-contract rises, so your monthly amount should remain the same throughout the commitment period.
Can I use my own router?
- Most third-party routers can work with the service, but you may need to configure them manually. Using the included equipment ensures the fastest setup.
Is there a difference between residential and business plans?
- Business-oriented packages often include stronger support, static IP addresses and additional service-level features tailored to professional use.
Does the service support VoIP?
- Many customers use VoIP solutions with fibre broadband. You can add your preferred VoIP service independently if you require home phone functionality.
Return Policy
Broadband services don’t follow the same return rules as physical goods, but customers usually have a cooling-off period at the start of the contract. During this time, you may be able to cancel if the service hasn’t gone live or if you’ve just switched on the first day.
Once installation has been completed and your connection is active, cancellations typically follow contract terms — which may include early-termination fees. If any equipment arrives damaged or faulty, Hey Broadband will arrange a replacement or repair according to their service guidelines.